1. Policy Purpose
In order to protect the legitimate rights and interests of every customer who shops on this independent site, and to provide a high-quality and secure shopping experience, this detailed and clear return and exchange policy is specially formulated. This policy will clearly define the conditions for return and exchange, standardize the entire process, and clarify the attribution of responsibilities, to ensure that both customers and sellers can fully understand and follow it, and jointly maintain a good trading environment.
2. Scope of Application
This return and exchange policy applies to all customers who purchase goods through this independent site. No matter what kind of goods you purchase, as long as you meet the return and exchange conditions stipulated in this policy, you are entitled to enjoy the corresponding return and exchange services.
3. Basic Principles of Return and Exchange
Return and Exchange Eligibility: If the goods received by the customer have quality problems, such as damage, defects, functional failures, etc.; or the goods received are seriously inconsistent with the description on the website, including color, size, style, etc.; or if the wrong goods are sent or the goods are not sent, they are entitled to apply for return and exchange in accordance with this policy.
Time limit: The customer must submit a return and exchange application within 7 natural days after signing for the goods (based on the signing time displayed by the logistics), and it may not be accepted after the deadline.
Product status: The products to be returned or exchanged must be in their original condition, unused, unsealed (such as plastic packaging), with complete accessories, and all attached labels, tags, etc. are intact to ensure that the secondary sales of the products are not affected.
4. Return and exchange application process
Submit application: Customers must log in to the independent station within the prescribed 7-day time limit and submit an application through a special return and exchange application page. In the application, please be sure to explain the reason for the return or exchange in detail, and attach relevant supporting materials that can clearly reflect the problem, such as photos of product problems, screenshots of order information, etc., so that the seller can review it quickly and accurately.
Seller review: The seller will conduct a strict review of the application within 24 hours (working days) after receiving the application. During the review process, the customer may communicate further with the customer to confirm relevant information.
Product return: If the review is passed, the seller will inform the customer through a system message or email, and provide a detailed product return address. The customer must properly pack the product and send it back to the address provided by the seller, and keep the logistics order number for the return to check the logistics status.
Refund or exchange: After confirming receipt of the returned goods, the seller will inspect the goods within 48 hours. If the goods meet the return and exchange conditions, the corresponding refund or exchange operation will be carried out immediately. The refund will be returned according to the original payment method of the customer, and the estimated arrival time depends on different payment platforms; for exchange, the new goods will be arranged for delivery as soon as possible, and the logistics order number will be notified to the customer in time after delivery.
5. Handling of special situations
Return and exchange without reason: This independent site supports the return and exchange service of some goods without reason under certain conditions. The specific goods involved in the return and exchange without reason will be clearly marked on the product details page. When customers apply for a return and exchange without reason, they must ensure that the goods are intact and apply within 7 days after signing for them.
Missing parts and wrong parts: If the goods received by the customer are missing or wrong, please take photos within 24 hours after receiving the goods to keep evidence and contact customer service. After verification, the seller will reissue the missing accessories or replace the correct goods to the customer as soon as possible.
Damage during transportation: If the goods are damaged during transportation, the customer should contact the logistics company as soon as possible and file a claim with it. At the same time, the customer needs to provide the seller with photos of the damaged goods, logistics documents and other relevant evidence, and the seller will assist the customer in communicating with the logistics company to resolve the issue.
6. Notes on Returns and Exchanges
Freight: For returns and exchanges due to product quality problems, wrong goods, or insufficient shipments, the seller shall bear the round-trip freight; if the return or exchange is caused by no reason or the customer's own reasons, the customer shall bear the freight of the returned goods.
Goods storage: After receiving the goods, the customer should properly keep the goods and all accessories. If the goods cannot be used normally or affect secondary sales due to improper storage by the customer, such as man-made damage or loss of accessories, the return and exchange service will not be available.
Force majeure: If there are problems with returns and exchanges due to force majeure, such as natural disasters, logistics system failures, etc., both parties should seek solutions together on the principle of friendly negotiation.
VII. Legal Effect and Dispute Resolution
This return and exchange policy is an important part of the independent site shopping contract and has legal effect. If any dispute arises between the customer and the seller during the implementation of this policy, the two parties shall first resolve it through friendly negotiation; if the negotiation fails, either party has the right to file a lawsuit with the People's Court with jurisdiction.